Jump to content

Clarification needed


Recommended Posts

OK, I've asked this question already but it is buried in another thread.

When I ordered the tickets from Ticketmaster I got a Ticket Confirmation email that stated the following

"Tickets being held at the Box Office can only be retrieved by the card holder with the original credit card used for this purchase. Please also bring your booking confirmation number."

All I want to know is if this booking confirmation number is actually the ticketmaster order number shown in the email? I may be being paranoid, but they are and the same right?

Link to comment
Share on other sites

just got this today!

Ahmet Ertegun Tribute Concert - The O2

Dear Ticketmaster Customer,

Congratulations on being a successful ballot winner for the much-anticipated exclusive Ahmet Ertegun Tribute concert.

Please read the information below carefully as it is vital for you to redeem your tickets.

•NO tickets will be mailed out. All those going to the concert must pick up their tickets and non-transferable wristbands in advance of the show from Gate B at The O2 Arena between 10:00 and 18:00 on Sunday 9 December, and between 10:00 and 18:00 on Monday 10 December. To avoid long queues on the day of the show you are strongly urged to pick up your tickets and wristbands on Sunday 9 December, or arrive as early as possible on Monday 10 December. Please be aware that ticket collection will be busy at peak times and you should anticipate having to wait to be served.

•To collect the tickets each original purchaser and the person accompanying them to the show MUST BOTH be present in order to pick up the tickets and wristbands. There will be NO exceptions, NO name changes or letters of authorisation will be accepted under any circumstances.

•Each original purchaser must provide the actual credit card used for the purchase along with valid state-issued photo ID in order to receive the tickets and non-transferable wristbands. All wristbands will be fitted immediately. If your card has since expired, please bring the replacement card and the statement which shows the original transaction and card number.

•No tickets can be duplicated. Once you have your ticket in your possession, you are solely responsible for it. The Box Office will not reissue any lost or damaged tickets or wristbands.

•Tickets are not transferable. Reselling a ticket for profit or commercial gain or use for competitions, promotions or hospitality packages without the express permission of the artiste's management or promoter will void the ticket. Failure to adhere to these conditions may result in the ticket holder being refused entry to or removed from the venue.

•Should the card holder NOT be attending the concert, they are still required to collect the tickets accompanied by the two persons who will be going to the concert.

•Tickets brought from unauthorised agents and auction sites are not valid and admission to the event will not be permitted.

•On the night of the show everyone will be required to present BOTH the wristband and ticket for entrance to the show. Wristbands must not be removed or tampered with prior to entering the show or your access will be refused. Original ticket holders must bring photo ID to the show as they may be required to present it upon entry to the venue.

We hope that you enjoy what promises to be a historical musical event!

Kind Regards

Ticketmaster Customer Service Department

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...